FAQ
Who makes the merch?
VTuber Central is the selling platform and outsources their suppliers for most items however some items will be made in house. These items will be disclosed when it is confirmed that they are going ahead, currently the Acrylic Stands, Keyrings and Signs. All external items are quality checked before becoming available, bringing good quality to our customers
How do you pick featured VTubers?
At VTuber Central the featured VTubers are picked from our current list of new VTubers collaborating with us. We also may add VTubers with new items available, so that our customers can find them easier. In the future we will be running polls and competitions to select a VTuber for our front page so please keep an eye on out Twitter for these!
How does purchasing help VTubers?
By purchasing with VTuber Central you will be contributing a commission to your chosen creator! We offer a great commission structure for our VTubers and want to give them the best chances to produce the most unique and personal merch on the market. When you purchase with us you will be receiving a bespoke piece of merch that has been collaboratively designed, crafted and made just for you. We wish to honour the fans of these fantastic creators by achieving great quality merch at a price tag that serves your creators. Many of our creators will be using the profit to improve their stream, situation and give you even better content. We support all manner of VTubers and want to open the market to anyone who wishes to start with us. With the rest of your funds when you purchase with us we are using it to improve our site, our quality and range of products and supporting our new creators with marketing.
How does the shipping work?
Shipping is worked out in two ways and is displayed next to the item you would like to purchase as items may vary on lead times and shipping availability. Many items will be made to order, meaning that there will be time needed to create the item this can be anywhere between 3-14 days. This is separate from the shipping which will be dependant on your country’s main postage system but will be on average 7-14 days. Please be aware that VTuber Central is a UK based company and expect a parcel from this province. If your package has not arrived after 30 days after purchase please contact us with your Order Details and Name to [email protected]. VTuber Central intend on getting back to all our customers in a timely manner and take all contact seriously.
VTuber Central does not hold responsibility for any customs fees accrued on your parcels
How do I become a seller on VTuber Central?
We welcome all types, diversities and followings of VTubers. We believe that all VTubers deserve to have incredible merch and a way to connect with their audience. If you are interested in joining us please apply with our Form on the Contact Us page or on Twitter @_VTuberCentral for any related questions. After this, we will take on some details and show you our Onboarding Process. This includes an exclusive community communication area, talks and designing merch with our founders and creating your official store. We offer a fantastic commission structure at 30% which can rise to 40%. We are very proud of our structure and are very transparent in our processes so please contact us if you would like further information. We look forward to speaking with you!
